Production Timing & Shipping
Assuming we have all of the required prescription information needed to start making your lenses (RX and PD, SH if applicable), lens production is 4-7 business days on average*
All lenses go through a meticulous quality inspection before being shipped to you. If there are any imperfections whatsoever, we may re-make your lenses until they are perfect, which can delay final shipment. We do not guarantee a date of completion until the lenses have passed final quality check and a shipping label has been printed.
*Please note:
- Anti-fog treatment AR takes an additional 1 week to be applied.
- All sun-tinted Match Solid or Gradient may take an additional 1-2 weeks.
- All Sun Polarized Mirrored Lenses and Transitions XrtrActive Mirrored Lenses can take up to an additional 3 weeks beyond our standard production time.
- Strong prescriptions and sports/wrap frames may require slightly longer processing times.
United States: Standard shipping (2-4 business days) is free in the US and done by USPS Priority. Expedited shipping is $20 and is done by UPS overnight (1 business day).
Canada and International Shipping: For Canada, we ship orders via USPS Priority International at a standard rate of $35. For detailed information on shipping to Canada and other international locations, please visit our FAQ.
Modifying an Order
At Lensabl, we prioritize efficient order processing to minimize your waiting time. However, this expedited process may limit our ability to guarantee order modifications. Nevertheless, we are committed to accommodating your requests to the best of our abilities. To make changes to your order, please send an email to goodr@lensabl.com with the subject line "Goodr- Change My Order."
Please note that modifications can only be made before the order has started lens production.
Cancellation Policy
- If lenses are already in production, it is possible to cancel the order. However, please note that only the amount paid for the frame will be refunded, as the lenses are custom-made specifically for your prescription and frame, rendering them non-reusable.
- For orders consisting solely of frames (purchased with demo lenses only, without custom ordered lenses), a full refund is available if the order has not yet been shipped. If the order has been shipped and you wish to cancel, please wait to receive the order and then contact goodr@lensabl.com for return instructions.
Frame Returns
Goodr frames can be returned within 30 days of purchase for any reason. However, to qualify for a return, the frame must be in its original, new condition. Should your return be approved, we will refund the cost of the frame. Please note that all lens purchases are final and are not eligible for returns or refunds. Additionally, Lensabl does not cover return shipping costs for frames.
Frame Exchanges
Should you wish to exchange your frames for a different size or style, kindly note that you'll bear the return shipping cost to Lensabl. Additionally, there will be charges for a new set of lenses, though we’re happy to offer a 25% discount off the MSRP for those lenses. To initiate an exchange, reach out to us at goodr@lensabl.com and ask for an RMA # along with the return address.
For any questions or inquiries about returns, please get in touch and ensure you include your order number.
Lens Protection Plan
All lenses are covered for scratches made during normal use and any coating defects for the first 3 months from the date you receive your lenses. The lens protection plan extends this coverage from 3 months to 12 months.
- This protection plan does NOT cover scratches stemming from dropped frames, improper lens care, or lens cleaning with any substance and accessory other than Lensabl provided cleaning kit.
- The lenses will be remade per the original order. That means that you cannot request to change the frame used, lens type/material/AR or the prescription. If you would like to make changes to the frame used or lenses, that would be treated as a new order and there will be a cost to do so. There are no exceptions to this.
Please Note: You may only do 1 lens protection plan fulfillment per year (or per item in the order).
If your order qualifies to be covered under our lens protection plan, we will replace your lenses for free, and cover the cost of return shipping back to you. You will need to pay for the shipping to us. If you need to send in your past order for lens protection fulfillment, please email goodr@lensabl.com with a photo of your scratched lenses and our Customer Support team will advise on the next steps
Goodr Frame Warranty
Please visit goodr.lensabl.com/warranty for information on our frame warranty.
